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- 2002018976 contributor B9211557.
- 2002018976 created "c2002.".
- 2002018976 date "2002".
- 2002018976 date "c2002.".
- 2002018976 dateCopyrighted "c2002.".
- 2002018976 description "Includes bibliographical references and index.".
- 2002018976 extent "271 p. :".
- 2002018976 identifier "1574443259".
- 2002018976 identifier 2002018976-d.html.
- 2002018976 issued "2002".
- 2002018976 issued "c2002.".
- 2002018976 language "eng".
- 2002018976 publisher "Boca Raton : St. Lucie Press,".
- 2002018976 subject "658.4/013 21".
- 2002018976 subject "HD9980.5 .E35 2002".
- 2002018976 subject "Service industries Management.".
- 2002018976 subject "Six Sigma (Quality control standard)".
- 2002018976 subject "Total quality management.".
- 2002018976 title "Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich.".
- 2002018976 type "Lean manufacturing.".
- 2002018976 type "text".