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- 2002023741 contributor B9216807.
- 2002023741 contributor B9216808.
- 2002023741 created "2002.".
- 2002023741 date "2002".
- 2002023741 date "2002.".
- 2002023741 dateCopyrighted "2002.".
- 2002023741 extent "72 p. :".
- 2002023741 identifier "078948952X (alk. paper)".
- 2002023741 isPartOf "Essential managers".
- 2002023741 issued "2002".
- 2002023741 issued "2002.".
- 2002023741 language "eng".
- 2002023741 publisher "New York, NY : DK Pub.,".
- 2002023741 subject "658.8/12 21".
- 2002023741 subject "Customer relations Management.".
- 2002023741 subject "HF5415.5 .B795 2002".
- 2002023741 title "Putting customers first / Andy Bruce & Ken Langdon.".
- 2002023741 type "text".