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- 2002025544 contributor B9218634.
- 2002025544 contributor B9218635.
- 2002025544 created "c2003.".
- 2002025544 date "2003".
- 2002025544 date "c2003.".
- 2002025544 dateCopyrighted "c2003.".
- 2002025544 description "Includes bibliographical references and index.".
- 2002025544 extent "xx, 668 p. :".
- 2002025544 identifier "0072471425 (alk. paper)".
- 2002025544 identifier 2002025544.html.
- 2002025544 identifier 2002025544.html.
- 2002025544 issued "2003".
- 2002025544 issued "c2003.".
- 2002025544 language "eng".
- 2002025544 publisher "Boston : McGraw-Hill/Irwin,".
- 2002025544 subject "658.8 21".
- 2002025544 subject "Customer services.".
- 2002025544 subject "HD9980.5 .Z45 2003".
- 2002025544 subject "Marketing.".
- 2002025544 subject "Service industries Marketing.".
- 2002025544 title "Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.".
- 2002025544 type "text".