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- 2002026490 contributor B9219676.
- 2002026490 contributor B9219677.
- 2002026490 created "c2003.".
- 2002026490 date "2003".
- 2002026490 date "c2003.".
- 2002026490 dateCopyrighted "c2003.".
- 2002026490 description "Includes bibliographical references (p. 231-233) and index.".
- 2002026490 extent "xix, 244 p. :".
- 2002026490 identifier "007139656X".
- 2002026490 identifier 2002026490.html.
- 2002026490 identifier 2002026490.html.
- 2002026490 issued "2003".
- 2002026490 issued "c2003.".
- 2002026490 language "eng".
- 2002026490 publisher "New York : McGraw-Hill,".
- 2002026490 subject "658.8 21".
- 2002026490 subject "Consumer satisfaction.".
- 2002026490 subject "Customer services Management.".
- 2002026490 subject "HF5415.13 .D378 2003".
- 2002026490 subject "Marketing Management.".
- 2002026490 title "Value-based marketing for bottom-line success : 5 steps to creating customer value / J. Nicholas De Bonis, Eric Balinski & Phil Allen.".
- 2002026490 type "text".