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- 2002027162 contributor B9220460.
- 2002027162 contributor B9220461.
- 2002027162 created "2003.".
- 2002027162 date "2003".
- 2002027162 date "2003.".
- 2002027162 dateCopyrighted "2003.".
- 2002027162 description "Includes bibliographical references and index.".
- 2002027162 extent "xxii, 377 p. :".
- 2002027162 identifier "0743225694".
- 2002027162 identifier 2002027162.html.
- 2002027162 identifier 2002027162.html.
- 2002027162 identifier 2002027162-t.html.
- 2002027162 identifier 2002027162-s.html.
- 2002027162 issued "2003".
- 2002027162 issued "2003.".
- 2002027162 language "eng".
- 2002027162 publisher "New York : The Free Press,".
- 2002027162 subject "658.8/12 21".
- 2002027162 subject "Communication in marketing.".
- 2002027162 subject "Consumer satisfaction.".
- 2002027162 subject "Customer services.".
- 2002027162 subject "Employee loyalty.".
- 2002027162 subject "HF5415.5 .H473 2003".
- 2002027162 subject "Organizational effectiveness.".
- 2002027162 title "The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger.".
- 2002027162 type "text".