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- 2002031408 contributor B9225137.
- 2002031408 contributor B9225138.
- 2002031408 created "2003.".
- 2002031408 date "2003".
- 2002031408 date "2003.".
- 2002031408 dateCopyrighted "2003.".
- 2002031408 description "Includes bibliographical references (p. [157]-158) and index.".
- 2002031408 extent "166 p. :".
- 2002031408 identifier "052181670X (pbk.)".
- 2002031408 identifier 2002031408.html.
- 2002031408 identifier 2002031408.html.
- 2002031408 identifier 2002031408.html.
- 2002031408 issued "2003".
- 2002031408 issued "2003.".
- 2002031408 language "eng".
- 2002031408 publisher "Cambridge, UK ; New York, NY : Cambridge University Press,".
- 2002031408 subject "658.8/4 21".
- 2002031408 subject "Customer services Communication systems.".
- 2002031408 subject "HF5415.5 .T66 2003".
- 2002031408 subject "Interactive computer systems.".
- 2002031408 subject "Internet marketing.".
- 2002031408 title "Reaching the interactive customer : integrated services for the digital world / Mai-lan Tomsen, Ron Faith.".
- 2002031408 type "text".