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- 2002031761 contributor B9225505.
- 2002031761 created "c2003.".
- 2002031761 date "2003".
- 2002031761 date "c2003.".
- 2002031761 dateCopyrighted "c2003.".
- 2002031761 description "Includes bibliographical references and index.".
- 2002031761 extent "xv, 357 p. ;".
- 2002031761 identifier "1574443461 (alk. paper)".
- 2002031761 identifier 2002031761-d.html.
- 2002031761 issued "2003".
- 2002031761 issued "c2003.".
- 2002031761 language "eng".
- 2002031761 publisher "Boca Raton, FL : St. Lucie Press,".
- 2002031761 subject "658.8/12 21".
- 2002031761 subject "Customer services Management.".
- 2002031761 subject "HF5415.5 .B57 2003".
- 2002031761 subject "Strategic planning.".
- 2002031761 title "Managing high-tech services using a CRM strategy / Donald F. Blumberg.".
- 2002031761 type "text".