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- 2002068569 contributor B9238702.
- 2002068569 contributor B9238703.
- 2002068569 created "C2002.".
- 2002068569 date "2002".
- 2002068569 date "C2002.".
- 2002068569 dateCopyrighted "C2002.".
- 2002068569 description "Includes bibliographical references.".
- 2002068569 extent "xxiv, 422 p. ;".
- 2002068569 identifier "1567931901 (alk. paper)".
- 2002068569 issued "2002".
- 2002068569 issued "C2002.".
- 2002068569 language "eng".
- 2002068569 publisher "Chicago : Health Administration Press,".
- 2002068569 subject "362.1/068 21".
- 2002068569 subject "Customer relations.".
- 2002068569 subject "Medical care Customer services.".
- 2002068569 subject "Patient satisfaction.".
- 2002068569 subject "R727 .F684 2002".
- 2002068569 title "Achieving service excellence : strategies for healthcare / Myron D. Fottler, Robert C. Ford, Cherrill Heaton.".
- 2002068569 type "text".