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- 2002068858 contributor B9238990.
- 2002068858 contributor B9238991.
- 2002068858 created "c2002.".
- 2002068858 date "2002".
- 2002068858 date "c2002.".
- 2002068858 dateCopyrighted "c2002.".
- 2002068858 description "Includes bibliographical references (p. 267) and index.".
- 2002068858 extent "xvii, 284 p. ;".
- 2002068858 identifier "0060526564".
- 2002068858 identifier 2002068858.html.
- 2002068858 identifier 2002068858-b.html.
- 2002068858 issued "2002".
- 2002068858 issued "c2002.".
- 2002068858 language "eng".
- 2002068858 publisher "New York : HarperBusiness,".
- 2002068858 subject "338.4/791 21".
- 2002068858 subject "G154 .R67 2002".
- 2002068858 subject "Travel agents Management.".
- 2002068858 title "The customer comes second : put your people first and watch 'em kick butt / Hal F. Rosenbluth and Diane McFerrin Peters.".
- 2002068858 type "text".