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- 2002071471 contributor B9241842.
- 2002071471 contributor B9241843.
- 2002071471 created "2002.".
- 2002071471 date "2002".
- 2002071471 date "2002.".
- 2002071471 dateCopyrighted "2002.".
- 2002071471 description "Includes bibliographical references (p. 215-218) and index.".
- 2002071471 extent "xvi, 224 p. :".
- 2002071471 identifier "0333990137 (cloth)".
- 2002071471 identifier 2002071471.html.
- 2002071471 identifier 2002071471.html.
- 2002071471 identifier 2002071471.html.
- 2002071471 issued "2002".
- 2002071471 issued "2002.".
- 2002071471 language "eng".
- 2002071471 publisher "Houndmills, Basingstoke, Hampshire ; New York : Palgrave,".
- 2002071471 subject "658.8/12 21".
- 2002071471 subject "Consumer satisfaction.".
- 2002071471 subject "Customer relations.".
- 2002071471 subject "Customer services.".
- 2002071471 subject "Experience.".
- 2002071471 subject "HF5415.5 .S53 2002".
- 2002071471 title "Building great customer experiences / Colin Shaw and John Ivens.".
- 2002071471 type "text".