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- 2002073424 alternative "Service operations management".
- 2002073424 contributor B9243845.
- 2002073424 contributor B9243846.
- 2002073424 created "c2003.".
- 2002073424 date "2003".
- 2002073424 date "c2003.".
- 2002073424 dateCopyrighted "c2003.".
- 2002073424 description "Includes bibliographical references and index.".
- 2002073424 extent "xix, 374 p. :".
- 2002073424 identifier "0324135564".
- 2002073424 issued "2003".
- 2002073424 issued "c2003.".
- 2002073424 language "eng".
- 2002073424 publisher "Mason, OH : South-Western,".
- 2002073424 subject "658.8/12 21".
- 2002073424 subject "Customer services Management Case studies.".
- 2002073424 subject "Customer services Management.".
- 2002073424 subject "HF5415.5 .M48 2003".
- 2002073424 title "Service operations management".
- 2002073424 title "Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman.".
- 2002073424 type "text".