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- 2002104902 contributor B9252363.
- 2002104902 created "c2002.".
- 2002104902 date "2002".
- 2002104902 date "c2002.".
- 2002104902 dateCopyrighted "c2002.".
- 2002104902 description "Includes bibliographical references (p. 203-206).".
- 2002104902 extent "xii, 207 p. :".
- 2002104902 identifier "1562863304".
- 2002104902 isPartOf "ASTD trainer's workshop series".
- 2002104902 issued "2002".
- 2002104902 issued "c2002.".
- 2002104902 language "eng".
- 2002104902 publisher "Alexandria, VA : ASTD,".
- 2002104902 spatial "United States.".
- 2002104902 subject "658.3/1245 21".
- 2002104902 subject "Customer services United States.".
- 2002104902 subject "Employees Training of United States.".
- 2002104902 subject "HF5415.5 .K36 2002".
- 2002104902 title "Customer service training / Maxine Kamin.".
- 2002104902 type "text".