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- 2002114305 contributor B9259432.
- 2002114305 created "c2002.".
- 2002114305 date "2002".
- 2002114305 date "c2002.".
- 2002114305 dateCopyrighted "c2002.".
- 2002114305 description "Includes bibliographical references (p. 271-276) and index.".
- 2002114305 extent "x, 293 p. ;".
- 2002114305 identifier "0738205109".
- 2002114305 identifier "0738208035 (pbk.)".
- 2002114305 identifier 2002114305-b.html.
- 2002114305 identifier 2002114305-d.html.
- 2002114305 issued "2002".
- 2002114305 issued "c2002.".
- 2002114305 language "eng".
- 2002114305 publisher "Cambridge, MA : Perseus Pub.,".
- 2002114305 subject "658.8/12 22".
- 2002114305 subject "Customer services.".
- 2002114305 subject "HF5415.5 .S6263 2002".
- 2002114305 title "Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers / Robert Spector.".
- 2002114305 type "text".