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- 2002114557 contributor B9259648.
- 2002114557 created "c2003.".
- 2002114557 date "2003".
- 2002114557 date "c2003.".
- 2002114557 dateCopyrighted "c2003.".
- 2002114557 description "Includes bibliographical references (p. 80).".
- 2002114557 extent "xiv, 82 p. :".
- 2002114557 identifier "1560526696".
- 2002114557 isPartOf "A fifty-minute series book".
- 2002114557 isPartOf "Fifty-Minute series.".
- 2002114557 issued "2003".
- 2002114557 issued "c2003.".
- 2002114557 language "eng".
- 2002114557 publisher "Menlo Park, CA : Crisp Publications,".
- 2002114557 subject "658.8/12 21".
- 2002114557 subject "Consumer complaints.".
- 2002114557 subject "Customer services.".
- 2002114557 subject "HF5415.5 .M666 2003".
- 2002114557 title "Calming upset customers : staying effective during unpleasant situations / Rebecca L. Morgan.".
- 2002114557 type "text".