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- 2002151130 contributor B9262498.
- 2002151130 created "c2003.".
- 2002151130 date "2003".
- 2002151130 date "c2003.".
- 2002151130 dateCopyrighted "c2003.".
- 2002151130 description "Includes bibliographical references and index.".
- 2002151130 extent "xvi, 271 p. :".
- 2002151130 identifier "0873895614 (alk. paper)".
- 2002151130 issued "2003".
- 2002151130 issued "c2003.".
- 2002151130 language "eng".
- 2002151130 publisher "Milwaukee, Wisconsin : ASQ Quality Press,".
- 2002151130 subject "658.8/12 21".
- 2002151130 subject "Customer services Handbooks, manuals, etc.".
- 2002151130 subject "HF5415.5 .S4444 2003".
- 2002151130 title "The customer care and contact center handbook / Garry Schultz.".
- 2002151130 type "text".