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- 2002151915 alternative "Total customer relationship management".
- 2002151915 contributor B9263404.
- 2002151915 created "c2003.".
- 2002151915 date "2003".
- 2002151915 date "c2003.".
- 2002151915 dateCopyrighted "c2003.".
- 2002151915 description "Includes bibliographical references (p. 119).".
- 2002151915 extent "xii, 120 p. :".
- 2002151915 identifier "1401826571".
- 2002151915 identifier 2002151915-b.html.
- 2002151915 identifier 2002151915-d.html.
- 2002151915 identifier 2002151915-t.html.
- 2002151915 issued "2003".
- 2002151915 issued "c2003.".
- 2002151915 language "eng".
- 2002151915 publisher "Clifton Park, NY : Thomson/Delmar Learning,".
- 2002151915 subject "629.28/6/068 21".
- 2002151915 subject "Customer relations.".
- 2002151915 subject "Service stations Management.".
- 2002151915 subject "TL153 .S3624 2003".
- 2002151915 title "Automotive service management series. Total customer relationship management / Mitch Schneider.".
- 2002151915 title "Total customer relationship management".
- 2002151915 type "text".