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- 2002152473 contributor B9264081.
- 2002152473 created "c2003.".
- 2002152473 date "2003".
- 2002152473 date "c2003.".
- 2002152473 dateCopyrighted "c2003.".
- 2002152473 description "Includes bibliographical references and index.".
- 2002152473 extent "xvii, 297 p. :".
- 2002152473 identifier "0071388885 (alk. paper)".
- 2002152473 identifier 2002152473.html.
- 2002152473 identifier 2002152473.html.
- 2002152473 issued "2003".
- 2002152473 issued "c2003.".
- 2002152473 language "eng".
- 2002152473 publisher "New York : McGraw-Hill,".
- 2002152473 subject "658.8/12 21".
- 2002152473 subject "Call centers Personnel management.".
- 2002152473 subject "Customer services Management.".
- 2002152473 subject "Employee motivation.".
- 2002152473 subject "HE8788 .M35 2003".
- 2002152473 title "Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff / Malcolm Carlaw ... [et al.].".
- 2002152473 type "text".