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- 2002153916 contributor B9265719.
- 2002153916 created "c2003.".
- 2002153916 date "2003".
- 2002153916 date "c2003.".
- 2002153916 dateCopyrighted "c2003.".
- 2002153916 description "Includes bibliographical references (p. 243-254) and index.".
- 2002153916 extent "xvii, 263 p. ;".
- 2002153916 identifier "1576601323 (alk. paper)".
- 2002153916 identifier 2002153916-d.html.
- 2002153916 issued "2003".
- 2002153916 issued "c2003.".
- 2002153916 language "eng".
- 2002153916 publisher "Princeton, N.J. : Bloomberg Press,".
- 2002153916 subject "658.8/12 21".
- 2002153916 subject "Customer relations Management.".
- 2002153916 subject "HF5415.5 .N49 2003".
- 2002153916 title "Why CRM doesn't work : how to win by letting customers manage the relationship / Frederick Newell.".
- 2002153916 type "text".