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- 2002155052 contributor B9266974.
- 2002155052 created "c2002.".
- 2002155052 date "2002".
- 2002155052 date "c2002.".
- 2002155052 dateCopyrighted "c2002.".
- 2002155052 description "Establish a customer focus -- Empower employees -- Understand the mission and the potential for success -- Provide a quality building program -- Provide extraordinary post-settlement service -- Understand the methods of dispute resolution -- Reinforce the commitment -- Maintain a well-defined process -- Document customer satisfaction.".
- 2002155052 extent "ix, 130 p. ;".
- 2002155052 identifier "0867185473 (pbk.)".
- 2002155052 issued "2002".
- 2002155052 issued "c2002.".
- 2002155052 language "eng".
- 2002155052 publisher "Washington, DC : BuilderBooks,".
- 2002155052 subject "690/.8/0688 21".
- 2002155052 subject "Construction industry Customer services.".
- 2002155052 subject "Construction industry Management.".
- 2002155052 subject "Consumer satisfaction.".
- 2002155052 subject "Customer relations Management.".
- 2002155052 subject "HD9715.A2 R683 2002".
- 2002155052 tableOfContents "Establish a customer focus -- Empower employees -- Understand the mission and the potential for success -- Provide a quality building program -- Provide extraordinary post-settlement service -- Understand the methods of dispute resolution -- Reinforce the commitment -- Maintain a well-defined process -- Document customer satisfaction.".
- 2002155052 title "Managing your most difficult customers / Dennis J. Rourke.".
- 2002155052 type "text".