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- 2002155591 contributor B9267587.
- 2002155591 contributor B9267588.
- 2002155591 created "c2003.".
- 2002155591 date "2003".
- 2002155591 date "c2003.".
- 2002155591 dateCopyrighted "c2003.".
- 2002155591 description "Competing through services -- Creating a service advantage -- Service maintenance : removing things gone wrong -- Improving service performance : adding things gone right -- Service innovation -- Lead the way.".
- 2002155591 description "Includes bibliographical references (p. 173-181) and index.".
- 2002155591 extent "xv, 190 p. :".
- 2002155591 identifier "0787961566 (alk. paper)".
- 2002155591 identifier 2002155591.html.
- 2002155591 identifier 2002155591.html.
- 2002155591 identifier 2002155591.html.
- 2002155591 isPartOf "University of Michigan Business School management series".
- 2002155591 issued "2003".
- 2002155591 issued "c2003.".
- 2002155591 language "eng".
- 2002155591 publisher "San Francisco : Jossey-Bass,".
- 2002155591 subject "658.8/12 21".
- 2002155591 subject "Competition.".
- 2002155591 subject "Customer services Management.".
- 2002155591 subject "HF5415.5 .G87 2003".
- 2002155591 subject "Service industries Technological innovations Management.".
- 2002155591 tableOfContents "Competing through services -- Creating a service advantage -- Service maintenance : removing things gone wrong -- Improving service performance : adding things gone right -- Service innovation -- Lead the way.".
- 2002155591 title "Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson.".
- 2002155591 type "text".