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- 2002275103 contributor B9272098.
- 2002275103 created "2001.".
- 2002275103 date "2001".
- 2002275103 date "2001.".
- 2002275103 dateCopyrighted "2001.".
- 2002275103 description "Includes bibliographical references (p. [277]-293) and index.".
- 2002275103 extent "xvii, 300 p. :".
- 2002275103 identifier "0750652446".
- 2002275103 identifier 2002275103.html.
- 2002275103 identifier 2002275103.html.
- 2002275103 isPartOf "The hospitality, leisure and tourism series".
- 2002275103 issued "2001".
- 2002275103 issued "2001.".
- 2002275103 language "eng".
- 2002275103 publisher "Oxford ; Boston : Butterworth/Heinemann,".
- 2002275103 subject "658.3 21".
- 2002275103 subject "Customer services Management.".
- 2002275103 subject "HD9980.5 .L35 2001".
- 2002275103 subject "Service industries Management.".
- 2002275103 subject "Service industries Quality control.".
- 2002275103 title "Empowerment : HR strategies for service excellence / Conrad Lashley.".
- 2002275103 type "text".