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- 2002276394 contributor B9273573.
- 2002276394 created "c2001.".
- 2002276394 date "2001".
- 2002276394 date "c2001.".
- 2002276394 dateCopyrighted "c2001.".
- 2002276394 description "Includes bibliographical references (p. 161-164) and index.".
- 2002276394 extent "xxii, 175 p. ;".
- 2002276394 identifier "0761213465".
- 2002276394 issued "2001".
- 2002276394 issued "c2001.".
- 2002276394 language "eng".
- 2002276394 publisher "Saranac Lake, NY : American Management Association,".
- 2002276394 subject "658.8/12 21".
- 2002276394 subject "Call centers.".
- 2002276394 subject "Customer relations.".
- 2002276394 subject "Customer services.".
- 2002276394 subject "HE8788 .L83 2001".
- 2002276394 title "How to be a great call center representative / Robert W. Lucas.".
- 2002276394 type "text".