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- 2002282704 contributor B9281273.
- 2002282704 contributor B9281274.
- 2002282704 created "c2001.".
- 2002282704 date "2001".
- 2002282704 date "c2001.".
- 2002282704 dateCopyrighted "c2001.".
- 2002282704 extent "119 p. ;".
- 2002282704 identifier "0874256143".
- 2002282704 issued "2001".
- 2002282704 issued "c2001.".
- 2002282704 language "eng".
- 2002282704 publisher "Amherst, MA : HRD Press,".
- 2002282704 subject "658.8/12 21".
- 2002282704 subject "Customer services.".
- 2002282704 subject "HF5415.5 .D6 2001".
- 2002282704 title "Excuses, excuses, excuses -- : for not delivering excellent customer service - and what should happen! / Darryl S. Doane and Rose D. Sloat.".
- 2002282704 type "text".