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- 2002354530 contributor B9325186.
- 2002354530 created "c2000.".
- 2002354530 date "2000".
- 2002354530 date "c2000.".
- 2002354530 dateCopyrighted "c2000.".
- 2002354530 description "Includes bibliographical references (p. 199-205).".
- 2002354530 extent "215 p. ;".
- 2002354530 identifier "857478026X".
- 2002354530 isPartOf "Coleção Estudos COPPEAD".
- 2002354530 issued "2000".
- 2002354530 issued "c2000.".
- 2002354530 language "por".
- 2002354530 publisher "Rio de Janeiro, RJ : Mauad,".
- 2002354530 spatial "Brazil.".
- 2002354530 subject "Consumer satisfaction Brazil.".
- 2002354530 subject "HF5415.335 .C48 2000".
- 2002354530 title "Consumidores insatisfeitos : uma oportunidade para as empresas / Marie Agnes Chauvel.".
- 2002354530 type "text".