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- 2003000917 contributor B9498661.
- 2003000917 created "2003.".
- 2003000917 date "2003".
- 2003000917 date "2003.".
- 2003000917 dateCopyrighted "2003.".
- 2003000917 description "Introduction to EQ: five critical levels of awareness -- Moving from Me to We -- Understanding your personality DNA -- Critical mass for sales success -- Applied critical mass -- Hotheads and seeing red -- Six seconds of sabotage: from anger to danger -- The viral spiral of emotion -- How to prevent and contain negative outbursts -- Solving the stress mess -- Feeling helpless or taking charge -- Redefining optimism -- Sources of discouragement -- Finding motivators that last -- Winning the emotional tugs-of-war: the power of positive intent -- Risking rejection: getting past no -- The face you see: the face you show -- Developing emotional radar: the powers of observation -- Shifting gears: four critical selling adjustments -- The power of curiosity: overcoming the narcissistic urge -- Emotional archeology: mastering the art of the irresistible question -- It's not about you -- The likeability quotient -- Reducing stress in confrontation -- Masters in conflict -- Negotiating emotion -- Seven habits of the emotionally competent.".
- 2003000917 extent "x, 261 p. :".
- 2003000917 identifier "0793161282 (hbk. : alk. paper)".
- 2003000917 identifier 2003000917-d.html.
- 2003000917 issued "2003".
- 2003000917 issued "2003.".
- 2003000917 language "eng".
- 2003000917 publisher "Chicago, IL. : Dearborn Trade,".
- 2003000917 subject "658.85/01/9 21".
- 2003000917 subject "Emotional intelligence.".
- 2003000917 subject "HF5438.8.P75 A58 2003".
- 2003000917 subject "Selling Psychological aspects.".
- 2003000917 tableOfContents "Introduction to EQ: five critical levels of awareness -- Moving from Me to We -- Understanding your personality DNA -- Critical mass for sales success -- Applied critical mass -- Hotheads and seeing red -- Six seconds of sabotage: from anger to danger -- The viral spiral of emotion -- How to prevent and contain negative outbursts -- Solving the stress mess -- Feeling helpless or taking charge -- Redefining optimism -- Sources of discouragement -- Finding motivators that last -- Winning the emotional tugs-of-war: the power of positive intent -- Risking rejection: getting past no -- The face you see: the face you show -- Developing emotional radar: the powers of observation -- Shifting gears: four critical selling adjustments -- The power of curiosity: overcoming the narcissistic urge -- Emotional archeology: mastering the art of the irresistible question -- It's not about you -- The likeability quotient -- Reducing stress in confrontation -- Masters in conflict -- Negotiating emotion -- Seven habits of the emotionally competent.".
- 2003000917 title "Selling with emotional intelligence : 5 skills for building stronger client relationships / Mitch Anthony.".
- 2003000917 type "text".