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- 2003001187 contributor B9498983.
- 2003001187 contributor B9498984.
- 2003001187 created "c2003.".
- 2003001187 date "2003".
- 2003001187 date "c2003.".
- 2003001187 dateCopyrighted "c2003.".
- 2003001187 description "Includes bibliographical references (p. 229-232) and index.".
- 2003001187 extent "xiii, 248 p. :".
- 2003001187 identifier "0793164672".
- 2003001187 identifier 2003001187-d.html.
- 2003001187 issued "2003".
- 2003001187 issued "c2003.".
- 2003001187 language "eng".
- 2003001187 publisher "[Chicago] : Dearborn Trade Pub.,".
- 2003001187 spatial "United States.".
- 2003001187 subject "658.8/12 21".
- 2003001187 subject "Consumer satisfaction United States.".
- 2003001187 subject "Customer loyalty United States.".
- 2003001187 subject "Customer services United States.".
- 2003001187 subject "HF5415.5 .Z465 2003".
- 2003001187 subject "Service industries Customer services United States.".
- 2003001187 title "Service magic : the art of amazing your customers / Ron Zemke and Chip Bell.".
- 2003001187 type "text".