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- 2003005130 contributor B9502713.
- 2003005130 contributor B9502714.
- 2003005130 created "2003.".
- 2003005130 date "2003".
- 2003005130 date "2003.".
- 2003005130 dateCopyrighted "2003.".
- 2003005130 description "Includes bibliographical references and index.".
- 2003005130 extent "xvi, 216 p. :".
- 2003005130 identifier "0873895851 (Hard cover, case binding : alk. paper)".
- 2003005130 identifier 2003005130.html.
- 2003005130 issued "2003".
- 2003005130 issued "2003.".
- 2003005130 language "eng".
- 2003005130 publisher "Milwaukee, Wis. : ASQ Quality Press,".
- 2003005130 subject "658.8/12 21".
- 2003005130 subject "Consumer satisfaction Statistical methods.".
- 2003005130 subject "Customer services Management.".
- 2003005130 subject "Customer services Quality control.".
- 2003005130 subject "HF5415.5 F565 2003".
- 2003005130 subject "Service industries Management.".
- 2003005130 subject "Service industries Quality control.".
- 2003005130 title "Developing new services : incorporating the voice of the customer into strategic service development / Caroline M. Fisher, James T. Schutta.".
- 2003005130 type "text".