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- 2003005365 alternative "Internet reference services quarterly.".
- 2003005365 contributor B9502992.
- 2003005365 created "2003.".
- 2003005365 date "2003".
- 2003005365 date "2003.".
- 2003005365 dateCopyrighted "2003.".
- 2003005365 description "Includes bibliographical references and index.".
- 2003005365 description "Reading the river : the state of the art of real-time virtual reference / Jennifer Heise, Stacey Kimmel -- The librarian has left the building, but to where? / Anne Grodzins Lipow -- Chat is now : administrative issues / Belinda Barr, Jerome Conley, Joanne Goode -- Live reference chat from a customer service perspective / Edana Cichanowicz -- Staffing a real-time reference service : the University of Florida experience / Jana Smith Ronan -- Q and A NJ : service design and impact / Marianne F. Sweet, David M. Lisa, Dale E. Colston -- From AskWendt Live to QuestionPoint : a chronology of the development of a persistently virtual reference product and service / John Wanserski -- Managing an established virtual reference service / Karen Ciccone, Amy Vanscoy -- Florida libraries go live : a look at chat reference services / Gloria Colvin -- Live reference in an academic health sciences library : the Q and A NJ experience at the University of Medicine and Dentistry of New Jersey Health Sciences Library at Stratford / Cynthia S. McClellan -- Ask a librarian virtual reference services at the Boeing Library / Julie Martin -- Managing data collection for real-time reference : lessons from AskERIC LIVE! experience / Yvonne Belanger, R. David Lankes, Pauline Lynch Shostack -- Exploring the synchronous digital reference interaction for query types, question negotiation, and patron response / Matthew R. Marsteller, Danianne Mizzy -- Site search and instant messaging reference : a comparative study / Jody Condit Fagan, Christina Desai.".
- 2003005365 extent "194 p. :".
- 2003005365 identifier "0789020440 (alk. paper)".
- 2003005365 identifier "0789020459 (pbk. : alk. paper)".
- 2003005365 identifier 2003005365.html.
- 2003005365 issued "2003".
- 2003005365 issued "2003.".
- 2003005365 language "eng".
- 2003005365 publisher "Binghamton, NY : Haworth Information Press,".
- 2003005365 spatial "United States".
- 2003005365 subject "025.5/24 21".
- 2003005365 subject "Electronic reference services (Libraries) United States Case studies.".
- 2003005365 subject "Electronic reference services (Libraries)".
- 2003005365 subject "Internet in library reference services.".
- 2003005365 subject "Reference services (Libraries) Information technology.".
- 2003005365 subject "Z711.45 .V577 2003".
- 2003005365 tableOfContents "Reading the river : the state of the art of real-time virtual reference / Jennifer Heise, Stacey Kimmel -- The librarian has left the building, but to where? / Anne Grodzins Lipow -- Chat is now : administrative issues / Belinda Barr, Jerome Conley, Joanne Goode -- Live reference chat from a customer service perspective / Edana Cichanowicz -- Staffing a real-time reference service : the University of Florida experience / Jana Smith Ronan -- Q and A NJ : service design and impact / Marianne F. Sweet, David M. Lisa, Dale E. Colston -- From AskWendt Live to QuestionPoint : a chronology of the development of a persistently virtual reference product and service / John Wanserski -- Managing an established virtual reference service / Karen Ciccone, Amy Vanscoy -- Florida libraries go live : a look at chat reference services / Gloria Colvin -- Live reference in an academic health sciences library : the Q and A NJ experience at the University of Medicine and Dentistry of New Jersey Health Sciences Library at Stratford / Cynthia S. McClellan -- Ask a librarian virtual reference services at the Boeing Library / Julie Martin -- Managing data collection for real-time reference : lessons from AskERIC LIVE! experience / Yvonne Belanger, R. David Lankes, Pauline Lynch Shostack -- Exploring the synchronous digital reference interaction for query types, question negotiation, and patron response / Matthew R. Marsteller, Danianne Mizzy -- Site search and instant messaging reference : a comparative study / Jody Condit Fagan, Christina Desai.".
- 2003005365 title "Virtual reference services : issues and trends / Stacey Kimmel, Jennifer Heise, guest editors.".
- 2003005365 type "text".