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Matches in Library of Congress for { <http://lccn.loc.gov/2003021998> ?p ?o. }

• 2003021998 contributor B9522068.
• 2003021998 created "c2004.".
• 2003021998 date "2004".
• 2003021998 date "c2004.".
• 2003021998 dateCopyrighted "c2004.".
• 2003021998 description "A brief review of healthcare reform -- The growing concern over service -- Defining continuous quality improvement -- It all starts with listening -- Creating a service excellence culture -- Who are your customers? -- Defining key quality characteristics -- Listening three times -- Understanding the tools -- Combining VOC data with the VOP -- Measurement roadblocks -- The quality measurement roadmap -- Types of indicators -- Selecting a specific indicator --Developing operational definitions -- Developing data collection plans -- Case study: transcription turnaround time -- The indicator development form --Evolution of the strategic dashboard -- Focusing on the vial few -- The role of benchmarking -- A comment on the new business management strategies -- Data versus information -- Research for efficacy -- Research for effectiveness and efficiency -- The debate is silly -- Static versus dynamic approaches to data analysis -- Case study: the monday morning dilemma -- Understanding variation -- Common and special causes of variation -- The consequences of not understanding variation -- What is a run chart? -- What is a control chart? -- Deciding which control chart to use -- Variables charts -- Attributes charts -- Deciding if a special cause is present -- Making appropriate management decisions -- Case study #1: predicting a cardiovascular event -- Case study #2:sampling central line infections -- Case study #3: sampling medicare insurance audits -- Case study #4: tracking patient falls -- Case study #5: pressure ulcer prevention -- Case study #6: evaluating staffing effectiveness -- Case study #7: to flash or not to flash that is the question? -- Case study #8: clarifying the operational definition of readmission -- Case study #9: managing a breast cancer patients coumadin levels -- Case study #10: group b streptococcus in pregnant women -- Case study #11: emergency department fast track -- Case study #12: tracking patient complaints -- Case study #13: reducing ventilator associated pneumonia -- Case study #14: pain management for hip and knee replacement patients -- Understanding the dots -- Personal transformation -- Organizational transformation -- Societal transformation.".
• 2003021998 description "Includes bibliographical references and index.".
• 2003021998 extent "xx, 343 p. :".
• 2003021998 identifier "0763748056 (hardcover)".
• 2003021998 identifier 2003021998.html.
• 2003021998 issued "2004".
• 2003021998 issued "c2004.".
• 2003021998 language "eng".
• 2003021998 publisher "Sudbury, Mass. : Jones and Bartlett Publishers,".
• 2003021998 subject "362.1/068/5 22".
• 2003021998 subject "Medical care Evaluation Case studies.".
• 2003021998 subject "Medical care Evaluation.".
• 2003021998 subject "Medical care Quality control Case studies.".
• 2003021998 subject "Medical care Quality control.".
• 2003021998 subject "Outcome assessment (Medical care) Methodology.".
• 2003021998 subject "Program Development.".
• 2003021998 subject "Quality assurance.".
• 2003021998 subject "Quality of Health Care Case Report.".
• 2003021998 subject "Quality of Health Care organization & administration.".
• 2003021998 subject "RA399.A1 L567 2004".
• 2003021998 subject "W 84.1 L793q 2004".
• 2003021998 tableOfContents "A brief review of healthcare reform -- The growing concern over service -- Defining continuous quality improvement -- It all starts with listening -- Creating a service excellence culture -- Who are your customers? -- Defining key quality characteristics -- Listening three times -- Understanding the tools -- Combining VOC data with the VOP -- Measurement roadblocks -- The quality measurement roadmap -- Types of indicators -- Selecting a specific indicator --Developing operational definitions -- Developing data collection plans -- Case study: transcription turnaround time -- The indicator development form --Evolution of the strategic dashboard -- Focusing on the vial few -- The role of benchmarking -- A comment on the new business management strategies -- Data versus information -- Research for efficacy -- Research for effectiveness and efficiency -- The debate is silly -- Static versus dynamic approaches to data analysis -- Case study: the monday morning dilemma -- Understanding variation -- Common and special causes of variation -- The consequences of not understanding variation -- What is a run chart? -- What is a control chart? -- Deciding which control chart to use -- Variables charts -- Attributes charts -- Deciding if a special cause is present -- Making appropriate management decisions -- Case study #1: predicting a cardiovascular event -- Case study #2:sampling central line infections -- Case study #3: sampling medicare insurance audits -- Case study #4: tracking patient falls -- Case study #5: pressure ulcer prevention -- Case study #6: evaluating staffing effectiveness -- Case study #7: to flash or not to flash that is the question? -- Case study #8: clarifying the operational definition of readmission -- Case study #9: managing a breast cancer patients coumadin levels -- Case study #10: group b streptococcus in pregnant women -- Case study #11: emergency department fast track -- Case study #12: tracking patient complaints -- Case study #13: reducing ventilator associated pneumonia -- Case study #14: pain management for hip and knee replacement patients -- Understanding the dots -- Personal transformation -- Organizational transformation -- Societal transformation.".
• 2003021998 title "Quality health care : a guide to developing and using indicators / Robert C. Lloyd.".
• 2003021998 type "text".