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- 2003042764 contributor B9532520.
- 2003042764 created "c2003.".
- 2003042764 date "2003".
- 2003042764 date "c2003.".
- 2003042764 dateCopyrighted "c2003.".
- 2003042764 description "Includes bibliographical references (p. [155]-172).".
- 2003042764 extent "xi, 172 p. :".
- 2003042764 identifier "3540440011 (alk. paper)".
- 2003042764 identifier 2003042764-d.html.
- 2003042764 identifier 2003042764.html.
- 2003042764 issued "2003".
- 2003042764 issued "c2003.".
- 2003042764 language "eng".
- 2003042764 publisher "Berlin ; New York : Springer,".
- 2003042764 subject "658.8/12 21".
- 2003042764 subject "Banks and banking Customer services.".
- 2003042764 subject "Customer relations Data processing.".
- 2003042764 subject "Customer relations Management.".
- 2003042764 subject "Customer relations Technological innovations.".
- 2003042764 subject "HF5415.5 .R34 2003".
- 2003042764 title "Customer relationship management : organizational and technological perspectives / Federico Rajola.".
- 2003042764 type "text".