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- 2003043003 contributor B9532792.
- 2003043003 contributor B9532793.
- 2003043003 created "c2004.".
- 2003043003 date "2004".
- 2003043003 date "c2004.".
- 2003043003 dateCopyrighted "c2004.".
- 2003043003 description "Includes bibliographical references and indexes.".
- 2003043003 description "System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.".
- 2003043003 extent "xx, 587 p. :".
- 2003043003 identifier "0071214577 (international : alk. paper)".
- 2003043003 identifier "0072823739 (alk. paper) text, part of 0072868201".
- 2003043003 issued "2004".
- 2003043003 issued "c2004.".
- 2003043003 language "eng".
- 2003043003 publisher "Boston, Mass. : McGraw-Hill/Irwin,".
- 2003043003 requires "System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.".
- 2003043003 subject "658 21".
- 2003043003 subject "HD9980.5 .F549 2004".
- 2003043003 subject "Service industries Management.".
- 2003043003 title "Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.".
- 2003043003 type "text".