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- 2003049594 contributor B9540029.
- 2003049594 contributor B9540030.
- 2003049594 created "2004.".
- 2003049594 date "2004".
- 2003049594 date "2004.".
- 2003049594 dateCopyrighted "2004.".
- 2003049594 description "Includes bibliographical references and index.".
- 2003049594 extent "p. cm.".
- 2003049594 identifier "0321150392 (alk. paper)".
- 2003049594 isPartOf "Addison-Wesley information technology series".
- 2003049594 issued "2004".
- 2003049594 issued "2004.".
- 2003049594 language "eng".
- 2003049594 publisher "Boston, MA : Addison-Wesley,".
- 2003049594 subject "658 21".
- 2003049594 subject "HD9980.5 .K355 2004".
- 2003049594 subject "Service industries Automation Case studies.".
- 2003049594 subject "Service industries Automation.".
- 2003049594 subject "Service industries Management Case studies.".
- 2003049594 subject "Service industries Management.".
- 2003049594 title "Services blueprint : a roadmap for execution / Ravi Kalakota, Marcia Robinson.".
- 2003049594 type "text".