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- 2003059681 contributor B9550897.
- 2003059681 created "2003.".
- 2003059681 date "2003".
- 2003059681 date "2003.".
- 2003059681 dateCopyrighted "2003.".
- 2003059681 description "Includes bibliographical references and index.".
- 2003059681 extent "xx, 216 p. :".
- 2003059681 identifier "156720564X (alk. paper)".
- 2003059681 issued "2003".
- 2003059681 issued "2003.".
- 2003059681 language "eng".
- 2003059681 publisher "Westport, Conn. : Praeger,".
- 2003059681 subject "658.8/12 22".
- 2003059681 subject "Consumer satisfaction.".
- 2003059681 subject "Customer relations.".
- 2003059681 subject "HF5415.335 .J63 2003".
- 2003059681 subject "Industrial management.".
- 2003059681 subject "Total quality management.".
- 2003059681 title "Fundamentals of customer-focused management : competing through service / Joby John.".
- 2003059681 type "text".