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- 2003064302 contributor B9555739.
- 2003064302 contributor B9555740.
- 2003064302 created "c2003.".
- 2003064302 date "2003".
- 2003064302 date "c2003.".
- 2003064302 dateCopyrighted "c2003.".
- 2003064302 extent "viii, 151 p. :".
- 2003064302 identifier "056608595X (pbk. : alk. paper)".
- 2003064302 issued "2003".
- 2003064302 issued "c2003.".
- 2003064302 language "eng".
- 2003064302 publisher "Burlington, VT, USA : Gower,".
- 2003064302 subject "658.8/343 22".
- 2003064302 subject "Consumer satisfaction Evaluation.".
- 2003064302 subject "HF5415.335 .H553 2003".
- 2003064302 title "How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall.".
- 2003064302 type "text".