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- 2003091663 contributor B9561710.
- 2003091663 created "c2003.".
- 2003091663 date "2003".
- 2003091663 date "c2003.".
- 2003091663 dateCopyrighted "c2003.".
- 2003091663 description "Includes bibliographical references (p. 377-380) and index.".
- 2003091663 extent "380 p. :".
- 2003091663 identifier "1413401090 (pbk.)".
- 2003091663 identifier "1413401104 (hardcover)".
- 2003091663 issued "2003".
- 2003091663 issued "c2003.".
- 2003091663 language "eng".
- 2003091663 publisher "[United States?] : Xlibris,".
- 2003091663 subject "658.8/12 22".
- 2003091663 subject "Customer relations Management.".
- 2003091663 subject "Customer relations Technological innovations Management.".
- 2003091663 subject "Customer services Management.".
- 2003091663 subject "Customer services Technological innovations Management.".
- 2003091663 subject "HF5415.5 .P476 2003".
- 2003091663 title "ROI : building the CRM business case / Glen S. Petersen.".
- 2003091663 type "text".