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- 2003105482 contributor B9568027.
- 2003105482 contributor B9568028.
- 2003105482 created "c2004.".
- 2003105482 date "2004".
- 2003105482 date "c2004.".
- 2003105482 dateCopyrighted "c2004.".
- 2003105482 description "Includes bibliographical references and index.".
- 2003105482 extent "xii, 460 p. :".
- 2003105482 identifier "1592600468 (pbk.)".
- 2003105482 issued "2004".
- 2003105482 issued "c2004.".
- 2003105482 language "eng".
- 2003105482 publisher "Cincinnati, Ohio : Atomic Dog Pub.,".
- 2003105482 subject "658.8 22".
- 2003105482 subject "Customer services.".
- 2003105482 subject "HD9980.5 .K87 2004".
- 2003105482 subject "Service industries Marketing.".
- 2003105482 title "Services marketing : operation, management, and strategy / Kenneth E. Clow, David L. Kurtz.".
- 2003105482 type "text".