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- 2003268012 contributor B9581131.
- 2003268012 contributor B9581132.
- 2003268012 created "2002.".
- 2003268012 date "2002".
- 2003268012 date "2002.".
- 2003268012 dateCopyrighted "2002.".
- 2003268012 description "Includes bibliographical references and index.".
- 2003268012 extent "xviii, 700 p. :".
- 2003268012 identifier "0749436964".
- 2003268012 identifier 2003268012-d.html.
- 2003268012 identifier 2003268012-b.html.
- 2003268012 issued "2002".
- 2003268012 issued "2002.".
- 2003268012 language "eng".
- 2003268012 publisher "London ; Milford, CT : Kogan Page,".
- 2003268012 subject "332.10688 21".
- 2003268012 subject "Financial services industry Customer services.".
- 2003268012 subject "HG173 .F675 2002".
- 2003268012 title "CRM in financial services : a practical guide to making customer relationship management work / Bryan Foss & Merlin Stone.".
- 2003268012 type "text".