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- 2003268551 alternative "True stories of winners and losers in the quest for superior service.".
- 2003268551 contributor B9581851.
- 2003268551 created "c2002.".
- 2003268551 date "2002".
- 2003268551 date "c2002.".
- 2003268551 dateCopyrighted "c2002.".
- 2003268551 extent "xix, 247 p. :".
- 2003268551 identifier "9810459394 (pbk.)".
- 2003268551 issued "2002".
- 2003268551 issued "c2002.".
- 2003268551 language "eng".
- 2003268551 publisher "Singapore : Ron Kaufman,".
- 2003268551 subject "658.8/12 21".
- 2003268551 subject "Consumer satisfaction.".
- 2003268551 subject "Customer relations.".
- 2003268551 subject "Customer services.".
- 2003268551 subject "HF5415.5 .K386 2002".
- 2003268551 subject "Interpersonal relations.".
- 2003268551 title "True stories of winners and losers in the quest for superior service.".
- 2003268551 title "Up your service!: insights : true stories of winners and losers in the quest for superior service / Ron Kaufman.".
- 2003268551 type "text".