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- 2003270317 contributor B9584060.
- 2003270317 contributor B9584061.
- 2003270317 created "c2002.".
- 2003270317 date "2002".
- 2003270317 date "c2002.".
- 2003270317 dateCopyrighted "c2002.".
- 2003270317 extent "viii, 183 p. ;".
- 2003270317 identifier "097259860X (print ed.)".
- 2003270317 identifier "0972598618 (CD ed.)".
- 2003270317 identifier "0972598626 (PDF download ed.)".
- 2003270317 issued "2002".
- 2003270317 issued "c2002.".
- 2003270317 language "eng".
- 2003270317 publisher "Silver Spring, MD : E-Write,".
- 2003270317 subject "808/.066651 22".
- 2003270317 subject "Customer services Handbooks, manuals, etc.".
- 2003270317 subject "Electronic mail messages Handbooks, manuals, etc.".
- 2003270317 subject "HE7551 .R83 2002".
- 2003270317 title "Clear, correct, concise e-mail : a writing workbook for customer service agents / by Marilynne Rudick, and Leslie O'Flahavan.".
- 2003270317 type "text".