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- 2003271015 contributor B9584907.
- 2003271015 created "c2004.".
- 2003271015 date "2004".
- 2003271015 date "c2004.".
- 2003271015 dateCopyrighted "c2004.".
- 2003271015 description "Includes bibliographical references and index.".
- 2003271015 description "System requirements for accompanying CD-ROM: IBM-compatible (Windows) or Macintosh computer.".
- 2003271015 extent "x, 208 p. :".
- 2003271015 identifier "0538726687".
- 2003271015 identifier "053872739X (CD-ROM)".
- 2003271015 issued "2004".
- 2003271015 issued "c2004.".
- 2003271015 language "eng".
- 2003271015 publisher "Mason, Ohio : Thomson South-western,".
- 2003271015 requires "System requirements for accompanying CD-ROM: IBM-compatible (Windows) or Macintosh computer.".
- 2003271015 subject "658.8/12 22".
- 2003271015 subject "Customer services.".
- 2003271015 subject "HF5415.5 .O34 2004".
- 2003271015 title "The world of customer service / [Pattie Odgers].".
- 2003271015 type "text".