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- 2003275064 contributor B9589914.
- 2003275064 created "c2003.".
- 2003275064 date "2003".
- 2003275064 date "c2003.".
- 2003275064 dateCopyrighted "c2003.".
- 2003275064 description "Includes bibliographical references (p. 270) and index.".
- 2003275064 extent "xii, 276 p. ;".
- 2003275064 identifier "0538726865 (pbk.)".
- 2003275064 issued "2003".
- 2003275064 issued "c2003.".
- 2003275064 language "eng".
- 2003275064 publisher "[Mason, OH] : Thomson South-Western,".
- 2003275064 subject "Call centers.".
- 2003275064 subject "HE8788 .G74 2003".
- 2003275064 subject "Telephone etiquette.".
- 2003275064 title "Call centers : technology & techniques / Jack A. Green.".
- 2003275064 type "text".