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- 2003277935 contributor B9593294.
- 2003277935 contributor B9593295.
- 2003277935 created "c2003.".
- 2003277935 date "2003".
- 2003277935 date "c2003.".
- 2003277935 dateCopyrighted "c2003.".
- 2003277935 extent "xv, 184 p. :".
- 2003277935 identifier "0470848235".
- 2003277935 identifier 2003277935.html.
- 2003277935 identifier 2003277935.html.
- 2003277935 identifier 2003277935.html.
- 2003277935 issued "2003".
- 2003277935 issued "c2003.".
- 2003277935 language "eng".
- 2003277935 publisher "Chichester ; Hoboken, NJ : Wiley,".
- 2003277935 subject "658.812 21".
- 2003277935 subject "Customer services Case studies.".
- 2003277935 subject "Customer services.".
- 2003277935 subject "HF5415.5 .S335 2003".
- 2003277935 title "Winning at service : lessons from service leaders / Waldemar Schmidt, Gordon Adler, Els van Weering.".
- 2003277935 type "text".