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- 2004003921 contributor B9809373.
- 2004003921 contributor B9809374.
- 2004003921 created "c2004.".
- 2004003921 date "2004".
- 2004003921 date "c2004.".
- 2004003921 dateCopyrighted "c2004.".
- 2004003921 description "Customer satisfaction, retention, and profitability -- Tracking and reporting customer satisfaction metrics -- Linking CSM to management incentives : theoretical foundation -- Linking CSM to management incentives : quantitative approaches -- Implementing key driver results -- CRM and customer satisfaction -- Linking customer satisfaction to business outcomes -- Managing global customer satisfaction programs -- Linking customer feedback to business processes -- Creating and managing loyalty segments.".
- 2004003921 description "Includes bibliographical references (p. 233-238) and index.".
- 2004003921 extent "xv, 248 p. :".
- 2004003921 identifier "0873895932 (hard cover, casebound)".
- 2004003921 identifier 2004003921.html.
- 2004003921 issued "2004".
- 2004003921 issued "c2004.".
- 2004003921 language "eng".
- 2004003921 publisher "Milwaukee : ASQ Quality Press,".
- 2004003921 subject "658.8/343 22".
- 2004003921 subject "Consumer satisfaction Research.".
- 2004003921 subject "Customer loyalty Research.".
- 2004003921 subject "Customer services Management Research.".
- 2004003921 subject "Customer services Quality control Research.".
- 2004003921 subject "HF5415.335 .A432 2004".
- 2004003921 subject "Marketing research Management.".
- 2004003921 tableOfContents "Customer satisfaction, retention, and profitability -- Tracking and reporting customer satisfaction metrics -- Linking CSM to management incentives : theoretical foundation -- Linking CSM to management incentives : quantitative approaches -- Implementing key driver results -- CRM and customer satisfaction -- Linking customer satisfaction to business outcomes -- Managing global customer satisfaction programs -- Linking customer feedback to business processes -- Creating and managing loyalty segments.".
- 2004003921 title "Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.".
- 2004003921 type "text".