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- 2004010246 contributor B9817168.
- 2004010246 created "c2005.".
- 2004010246 date "2005".
- 2004010246 date "c2005.".
- 2004010246 dateCopyrighted "c2005.".
- 2004010246 description "Foster positive attitudes : recognizing the role of customer service in your success -- Recognize and deal with customer turnoffs : the customer keeps score -- Deal with dissatisfied customers : here's an opportunity for you -- Exceed customer expectations : the master key called A-plus -- Use behaviors that win customer loyalty : it's what you DO -- Apply winning telephone techniques : use phone responsiveness to create customer loyalty -- Use web sites to build customer loyalty : tap into the miracle of the internet -- Use written messages to boost customer satisfaction and loyalty : writing can create valuable ties -- Get others to give great service : roles of the supervisor, manager, or leader -- Understand the future of customer loyalty : changing conventions in customer service.".
- 2004010246 description "Includes bibliographical references and index.".
- 2004010246 extent "viii, 232 p. :".
- 2004010246 identifier "0131779966 (pbk.)".
- 2004010246 issued "2005".
- 2004010246 issued "c2005.".
- 2004010246 language "eng".
- 2004010246 publisher "Upper Saddle River, N.J. : Pearson/Prentice Hall,".
- 2004010246 subject "658.8/12 22".
- 2004010246 subject "Consumer satisfaction.".
- 2004010246 subject "Customer relations.".
- 2004010246 subject "Customer services.".
- 2004010246 subject "HF5415.5 .T513 2005".
- 2004010246 subject "Success in business.".
- 2004010246 tableOfContents "Foster positive attitudes : recognizing the role of customer service in your success -- Recognize and deal with customer turnoffs : the customer keeps score -- Deal with dissatisfied customers : here's an opportunity for you -- Exceed customer expectations : the master key called A-plus -- Use behaviors that win customer loyalty : it's what you DO -- Apply winning telephone techniques : use phone responsiveness to create customer loyalty -- Use web sites to build customer loyalty : tap into the miracle of the internet -- Use written messages to boost customer satisfaction and loyalty : writing can create valuable ties -- Get others to give great service : roles of the supervisor, manager, or leader -- Understand the future of customer loyalty : changing conventions in customer service.".
- 2004010246 title "Customer service : career success through customer satisfaction / Paul R. Timm.".
- 2004010246 type "text".