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- 2004016892 contributor B9825151.
- 2004016892 created "c2005.".
- 2004016892 date "2005".
- 2004016892 date "c2005.".
- 2004016892 dateCopyrighted "c2005.".
- 2004016892 description "Introduction : from ouch! to wow! -- In search of competitive advantage -- Committing to the mission -- Maintaining a balanced approach : pillars of operational excellence -- Fueling employee-driven culture change -- Engaging your workforce : communicate, communicate, communicate! -- Selecting the best employees -- Maximizing employee loyalty -- Celebrating successes through reward and recognition -- Maintaining quality through service teams -- Scripting for superior service -- Developing rounding and service recovery techniques -- Establishing ongoing leadership training -- Building a culture that holds employees accountable -- Beyond Baptist health case : other systems on the journey to wow! -- Appendix: What about the physicans?".
- 2004016892 extent "xiv, 225 p. :".
- 2004016892 identifier "0471708909 (cloth)".
- 2004016892 identifier 2004016892-b.html.
- 2004016892 identifier 2004016892-d.html.
- 2004016892 identifier 2004016892.html.
- 2004016892 issued "2005".
- 2004016892 issued "c2005.".
- 2004016892 language "eng".
- 2004016892 publisher "Hoboken, N.J. : John Wiley & Sons, Inc.,".
- 2004016892 spatial "United States".
- 2004016892 spatial "United States.".
- 2004016892 subject "362.1/0973 22".
- 2004016892 subject "Health facilities United States Administration.".
- 2004016892 subject "Health services administration United States.".
- 2004016892 subject "Medical care Religious aspects Christianity.".
- 2004016892 subject "RA971 .S86 2005".
- 2004016892 tableOfContents "Introduction : from ouch! to wow! -- In search of competitive advantage -- Committing to the mission -- Maintaining a balanced approach : pillars of operational excellence -- Fueling employee-driven culture change -- Engaging your workforce : communicate, communicate, communicate! -- Selecting the best employees -- Maximizing employee loyalty -- Celebrating successes through reward and recognition -- Maintaining quality through service teams -- Scripting for superior service -- Developing rounding and service recovery techniques -- Establishing ongoing leadership training -- Building a culture that holds employees accountable -- Beyond Baptist health case : other systems on the journey to wow! -- Appendix: What about the physicans?".
- 2004016892 title "The Baptist health care journey to excellence : creating a culture that WOWs! / Al Stubblefield.".
- 2004016892 type "text".