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- 2004022189 contributor B9831629.
- 2004022189 contributor B9831630.
- 2004022189 created "c2004.".
- 2004022189 date "2004".
- 2004022189 date "c2004.".
- 2004022189 dateCopyrighted "c2004.".
- 2004022189 description "Includes bibliographical references (p. 298-303) and index.".
- 2004022189 extent "x, 310 p. :".
- 2004022189 identifier "0324202644 (alk. paper)".
- 2004022189 identifier 2004022189.html.
- 2004022189 issued "2004".
- 2004022189 issued "c2004.".
- 2004022189 language "eng".
- 2004022189 publisher "Cincinnati : Thompson/South-Western,".
- 2004022189 subject "658.8/12 22".
- 2004022189 subject "Consumer complaints.".
- 2004022189 subject "Customer relations Management.".
- 2004022189 subject "HF5415.52 .S83 2004".
- 2004022189 title "Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel.".
- 2004022189 type "text".