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- 2004022230 contributor B9831678.
- 2004022230 created "c2005.".
- 2004022230 date "2005".
- 2004022230 date "c2005.".
- 2004022230 dateCopyrighted "c2005.".
- 2004022230 description "Includes bibliographical references and index.".
- 2004022230 description "Understanding the fatal mistakes -- Critical choice 1--who are we, customer pleasers or efficiency crunchers? -- Critical choice 2--what is the role of the customer in our existence? -- Critical choice 3--what defines our total experience? -- Critical choice 4--what customers do we neglect? -- Critical choice 5--what kind of relationships do we seek? -- Critical choice 6--how do we change our organization to avoid the silo-based customer trap? -- Critical choice 7--do we employ functional robots or passionate evangelists? -- Critical choice 8--post-sales dialogue and service, do we really care? -- Critical choice 9--what do our measurements say about us? -- Critical choice 10--how long do we milk our products? -- The ultimate choice--customer strategies, a mutual lifetime commitment.".
- 2004022230 extent "xviii, 204 p. :".
- 2004022230 identifier "0471713929 (cloth)".
- 2004022230 identifier 2004022230-b.html.
- 2004022230 identifier 2004022230-d.html.
- 2004022230 identifier 2004022230.html.
- 2004022230 issued "2005".
- 2004022230 issued "c2005.".
- 2004022230 language "eng".
- 2004022230 publisher "Hoboken, N.J. : Wiley,".
- 2004022230 subject "658.8/02 22".
- 2004022230 subject "Consumer satisfaction.".
- 2004022230 subject "Customer relations.".
- 2004022230 subject "Customer services Management.".
- 2004022230 subject "HF5415.5 .A784 2005".
- 2004022230 subject "Strategic planning.".
- 2004022230 tableOfContents "Understanding the fatal mistakes -- Critical choice 1--who are we, customer pleasers or efficiency crunchers? -- Critical choice 2--what is the role of the customer in our existence? -- Critical choice 3--what defines our total experience? -- Critical choice 4--what customers do we neglect? -- Critical choice 5--what kind of relationships do we seek? -- Critical choice 6--how do we change our organization to avoid the silo-based customer trap? -- Critical choice 7--do we employ functional robots or passionate evangelists? -- Critical choice 8--post-sales dialogue and service, do we really care? -- Critical choice 9--what do our measurements say about us? -- Critical choice 10--how long do we milk our products? -- The ultimate choice--customer strategies, a mutual lifetime commitment.".
- 2004022230 title "Passionate and profitable : why customer strategies fail and ten steps to do them right / Lior Arussy.".
- 2004022230 type "text".