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- 2004030989 contributor B9842222.
- 2004030989 created "c2006.".
- 2004030989 date "2006".
- 2004030989 date "c2006.".
- 2004030989 dateCopyrighted "c2006.".
- 2004030989 description "Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery.".
- 2004030989 description "Includes bibliographical references.".
- 2004030989 extent "ix, 157 p. ;".
- 2004030989 identifier "047168693X (pbk.)".
- 2004030989 identifier "9780471686934".
- 2004030989 identifier 2004030989-b.html.
- 2004030989 identifier 2004030989-d.html.
- 2004030989 identifier 2004030989.html.
- 2004030989 issued "2006".
- 2004030989 issued "c2006.".
- 2004030989 language "eng".
- 2004030989 publisher "Hoboken, N.J. : John Wiley & Sons,".
- 2004030989 spatial "United States".
- 2004030989 subject "647.94/068 22".
- 2004030989 subject "Hospitality industry United States Management Case studies.".
- 2004030989 subject "TX911.3.M27 H56 2006".
- 2004030989 tableOfContents "Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery.".
- 2004030989 title "Cases in hospitality management : a critical incident approach / Timothy R. Hinkin.".
- 2004030989 type "text".