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- 2004044880 contributor B9848069.
- 2004044880 created "c2005.".
- 2004044880 date "2005".
- 2004044880 date "c2005.".
- 2004044880 dateCopyrighted "c2005.".
- 2004044880 description "Includes bibliographical references (p. 406-408) and index.".
- 2004044880 extent "xvi, 416 p. :".
- 2004044880 identifier "0072938056 (pbk. : alk. paper)".
- 2004044880 identifier 2004044880.html.
- 2004044880 identifier 2004044880.html.
- 2004044880 identifier 2004044880.html.
- 2004044880 issued "2005".
- 2004044880 issued "c2005.".
- 2004044880 language "eng".
- 2004044880 publisher "Boston : McGraw-Hill,".
- 2004044880 subject "658.8/12 22".
- 2004044880 subject "Customer services.".
- 2004044880 subject "HF5415.5 .L83 2005".
- 2004044880 title "Customer service : building successful skills for the twenty-first century / Robert W. Lucas.".
- 2004044880 type "text".