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- 2004058218 contributor B9862785.
- 2004058218 created "c2004.".
- 2004058218 date "2004".
- 2004058218 date "c2004.".
- 2004058218 dateCopyrighted "c2004.".
- 2004058218 description "Includes bibliographical references (p. 183-200) and index.".
- 2004058218 extent "xviii, 203 p. :".
- 2004058218 identifier "0851999956 (pbk.)".
- 2004058218 identifier 2004058218-d.html.
- 2004058218 identifier 2004058218-b.html.
- 2004058218 issued "2004".
- 2004058218 issued "c2004.".
- 2004058218 language "eng".
- 2004058218 publisher "Cambridge, MA : CABI Pub.,".
- 2004058218 subject "910/.68 22".
- 2004058218 subject "Consumer satisfaction.".
- 2004058218 subject "G155.A1 L385 2004".
- 2004058218 subject "Hospitality industry.".
- 2004058218 subject "Tourism.".
- 2004058218 title "Improving tourism and hospitality services / Eric Laws.".
- 2004058218 type "text".